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Not only was the food quality low (under cooked, no flavor), the service at Wok Wok was disappointing. The quality of the food also went downhill significantly since our last visit. We needed water for formula and they knew this, yet it took multiple attempts from different rooms to have someone finally resolve this. On multiple occasions our group has asked for bottled water, but were ignored. The mini fridge in the room was not filled for 3 days. We had requested a room with two beds, and none of our requests (although having requested them months in advance) were honored. Unfortunately, we were met with problems on arrival. The first time was great, so we convinced our extended family to come with us the second time around. This was our second time at Nickelodeon resort as Prestige members. Not actually credit you can spend on resort ect.
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its just some coupons discount on lobster massage or wine. please dont fall for it its not like they tell you on the phone or online. Super upset that I was promised resort credit. Potential to make it better but definitely should not be charging all that if its not 5 stars. Wanted to love it to come back or even go to the Rivera maya one but no. $600 credit is not even a credit its just some coupons. I was told wrong place 2 times and missed shows. Nick park was nice, however employees need to know where is certain places located. Lorena was nice and some other waitress were very attentive. The person who you get assigned to help you will stop responding after you dont buy the prestige membership. Covid test was not ready almost missed flight. They were charging me a steak I never got. This place is overpriced for the service. Your family will never forget the colorful waterslides and pools, hanging out with their favorite Nickelodeon characters, hilarious Slimings, and the famous Karisma Gourmet Inclusive® Experience! So join us on the golden sands of Uvero Alto Beach, just 25 miles north of Punta Cana Airport. Our friendly staff is waiting to indulge your every whim and will make sure your stay is filled with happy surprises. Personalized service is at the heart of the Karisma philosophy. Our glamorous and spacious Swank Suites, the one-of-a-kind Pineapple Villa, and a wide variety of upscale accommodations all feature playful décor that brings out the inner kid – or the actual kid – in every guest. From the Aqua Nick playground to our luxurious spa, we make sure that every guest has the experience of a lifetime. Nickelodeon Hotels & Resorts Punta Cana is the first resort of its kind in the Caribbean - and the world - this five-star vacation destination brings the spirit of infinite play to every minute of the day.
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